Terms and Conditions | Alpine Caravan Services

Agreement Overview

These Terms and Conditions govern the provision of caravan servicing, maintenance, and repair services by Alpine Caravan Services (ABN: 86 683 495 632) ("we", "us", "our") to our customers ("you", "your"). By engaging our services, you agree to be bound by these terms.

1. Service Bookings & Appointments

All service bookings must be confirmed in advance via phone, email, or our online booking system.
We require at least 48 hours notice for appointment cancellations or rescheduling.
Cancellations with less than 48 hours notice may incur a cancellation fee of $100.
Your caravan must be delivered clean and accessible for servicing. Additional cleaning fees may apply if the caravan is excessively dirty.

2. Pricing & Payment Terms

All prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.
Quoted prices are estimates based on standard service packages. Additional work discovered during service will be quoted separately and requires your approval before proceeding.
Payment is due upon completion of service unless alternative arrangements have been made in writing.
We accept payment via cash, bank transfer, credit card, and debit card.
Overdue accounts may incur interest charges and we reserve the right to withhold your caravan until payment is received in full.

3. Warranty & Service Guarantees

All workmanship is guaranteed for 90 days from the date of service completion.
Parts and components supplied by us carry manufacturer's warranty as applicable.
Warranty does not cover damage caused by misuse, accident, normal wear and tear, or failure to follow recommended maintenance schedules.
To make a warranty claim, you must provide proof of service and return the caravan to our facility for inspection.

4. Liability & Insurance

We maintain public liability insurance covering our servicing operations.
While your caravan is in our care, we take reasonable precautions to protect it from damage or theft. However, you should maintain comprehensive insurance coverage on your caravan.
We are not liable for any pre-existing defects or damage not reported to us prior to service commencement.
We are not responsible for personal items left in your caravan during service. Please remove all valuables before drop-off.
Our liability is limited to the cost of rectifying defective workmanship or replacing faulty parts supplied by us.

5. Customer Responsibilities

You must provide accurate information about your caravan's make, model, year, and any known issues.
You are responsible for ensuring your caravan is roadworthy for transport to and from our facility.
You must collect your caravan within 7 days of service completion. Storage fees of $30 per day may apply after this period.
You should inspect your caravan upon collection and report any concerns immediately.

6. Safety & Compliance

All work is performed in accordance with Australian Design Rules (ADR) and relevant Australian Standards.
If we identify safety issues that make your caravan unsafe or unroadworthy, we will advise you immediately and may refuse to release the caravan until critical issues are addressed.
You acknowledge that driving or towing a caravan deemed unsafe by our technicians is at your own risk.
We will notify you of any recalled parts or appliances identified during service.

7. Service Reports & Documentation

Full service packages include a comprehensive written report with photographs detailing work completed and any issues identified.
We maintain service records for all caravans serviced at our facility for a period of 7 years.
Service reports are provided digitally via email unless hard copy is specifically requested.

8. Disputes & Complaints

If you have any concerns about our service, please contact us immediately so we can work to resolve the matter.
We are committed to fair trading practices and will work in good faith to resolve any disputes.
If we cannot resolve your complaint directly, you may contact your local Office of Fair Trading or relevant consumer protection authority.

9. Privacy & Data Protection

We collect and store your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Information collected includes your name, contact details, caravan details, and service history.
We will not share your personal information with third parties except as required by law or with your consent.
For full details, please refer to our Privacy Policy.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.
Updated terms will be posted on our website and the "Last Updated" date will be revised.
Continued use of our services after changes constitutes acceptance of the updated terms.

11. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any condition, warranty, guarantee, right or remedy conferred on you by the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions About Our Terms?

If you have any questions about these Terms and Conditions or would like clarification on any point, please don't hesitate to contact us.

0455 871 776 Contact Us

Terms & Conditions